Medical and Prescription Drugs (Cigna)
Account number:

• Global Health 1500 — 05180B001
• Global Health 3500 — 05180A002

Benefit questions: AT&T Direct Access Code + 1-800-441-2668

Note: For members on the Global Health 3500 and are in a country that offers the CignaLinks network, you will receive two ID cards:

• Cigna Global card
• CignaLinks country card

Cigna Envoy

Cigna Envoy, if you already have your Cigna ID number, follow the instructions on page six of the Your Cigna Journey handout.

If you do not have your Cigna ID number, please call Cigna Envoy at 800-441-2668. Please be prepared to provide the following information to obtain assistance prior to receiving an ID card, including requesting an ID card or number:

1. Member Social Security Number (SSN). Please share that you are stating a social security number, so they know to modify their standard search criteria.
2. Account number
3. Customer Date of Birth (Member or dependent)
4. List names of covered dependents

If Cigna Envoy asks for an employer name, please re-direct them to search by account number.

• 2026 Cigna Global Health 1500 Benefit Overview
• Cigna Global Health Preventive Care Schedule
• Cigna Global Health Core Plan Booklet
• Global Health 1500 Schedule of Benefits
• Global Health 1500 Envoy Guide

• 2026 Cigna Global Health 3500 Benefit Overview
• Cigna Global Preventative Schedule
• Global Health Core Booklet
• Schedule of Benefits Global Health 3500

• Cigna Emergency Evacuation Services
• Crisis Assistance Plus

• Your Cigna Journey
• Cigna Envoy Mobile App
• Understanding CignaLinks
• Preassignment Assistance
• Cigna Pharmacy Management FAQs
• Understanding Your Explanation of Benefits
• Guarantee of Payment
• Precertification for Inpatient and Outpatient Services
• At a Glance: Middle East Requirements

To file an international claim with Cigna Healthcare International, complete the Cigna Healthcare International Form via one of the following options:

Submit the form through the secured member website at CignaEnvoy.com

Submit the form via fax to:
1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)
1-302-797-3150 (inside the U.S.)

Mail your completed form to:
Cigna Healthcare International
Customer Service Center
P.O. Box 15050
Wilmington, DE 1985-5050 USA

Or

Cigna Healthcare International
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809

Tips to speed up claims processing:
Be sure to complete the claim form entirely. Provide a diagnosis or explanation of treatment on the claim form. State how and where you want reimbursement issued. Email or fax claim form and bills instead of mailing it. Save the original copies of your bills, receipts and claim form.

• Cigna Healthcare International Claim Form
• Cigna Claim Submission Guide
• Cigna Electronic Fund Transfer (EFT) Enrollment Form
• Envoy mobile App Claim Submission
• CignaEnvoy.com

• 2026 Cigna Global Dental Comparison Chart
• Cigna Global Dental Plan Booklet
• Cigna Global Dental Plus Schedule of Benefits
• Cigna Global Dental Basic Schedule of Benefits
• Cigna Dental Health Benefits

• International Term Life and Accident Coverage Rates
• International Term Life and Accident Coverage

• Long Term Global Worker VSP Member Benefit Summary
• Long Term Global Worker VSP Getting Started

• 2026 International Global Worker Benefits Guide

• 2026 International Rates – Medical, Dental & Vision
• 2026 International Rates – Life Insurance

• Mid Term Global Worker Enrollment Form
• Long Term Global Worker Enrollment Form
• Long Term Global Worker VSP Vision Plan Enrollment/Changes Form
• Global Worker Waiver of Medical Coverage Form
• International Beneficiary Designation Form
• International Evidence of Good Health Application
• Request for International Medical, Dental or Vision Continuation
• International Special Enrollment Form
• Employee Dental and Life Insurance Change Request Form (Employee Maintenance Form)

• HSA General Information Guide
• HSA FAQs - Long Term Global Workers
• HSA Living Allowance Form LT Global Worker
• HSA Work Fund Transfer Form LT Global Worker
• HSA Application to Open New HSA

• 403b Long Term Global Worker Participation Information
• 403b Agreement LT Global Worker
• 403b Online Access Q&A

• International Group Plans Notice of Special Enrollment Rights
• Privacy Practices of Health Plans
• CHIPRA Required Notice for Your Employees
• New Health Insurance Marketplace Coverage Options and Your Health Coverage
• Your Rights and Protections Against Surprise Medical Bills

To register or access your GSFR personal online account,select “Register” and create a unique user ID and password. (RZ workers should use VPN.)

GSFR security parameters require two-factor authentication when logging in for the first time from a new device. This authentication requires a U.S. phone number that can be tied to your name (Google® Voice numbers often do not work). If you don’t have a U.S. phone number or have difficulty logging in, reach out to GSFR:

• Customer Solutions Center: 888-984-8433 or 214-720-0511
• Schedule a Zoom call (RZ workers should use VPN)

We encourage you to log in to your GSFR online account from all your devices before leaving the U.S.