Welcome! Employee benefits can be complicated to understand, and the information you need may be hard to find. Because of this, we've designed this website to meet your needs. Here you'll find resources, forms and links to information that will help us provide you benefits. We're excited to serve you!
Open Enrollment Information and Forms
Annual Open Enrollment Information
All Global Workers must submit any enrollment changes they would like to make for 2026 by November 13, 2025.
Medical and Dental Coverage
There are no global medical or dental plan changes for 2026. If you are not making changes to your medical or dental coverage, no further action is required. If making changes, please complete either the Mid Term Global Worker Open Enrollment Change Form or Long Term Global Worker Open Enrollment Change Form.
Vision Coverage
If you want to remain in your current coverage options, you will be automatically enrolled for next year, and no other action is required. If you would like to make changes or additions, please complete the Long Term Global Worker VSP Vision Plan Enrollment/Changes Form.
HSA Information
If you are enrolled in an HSA-qualified plan and wish to make HSA contributions in 2026, you must complete the HSA Salary Reduction Form LT Global Worker and/or the HSA Work Fund Transfer Form LT Global Worker Form.
Open Enrollment Information and Forms
- Mid Term Global Worker Open Enrollment Change Form
- Long Term Global Worker Open Enrollment Change Form
- Long Term Global Worker VPS Vision Plan Enrollment/Changes Form
- Global Worker Waiver of Medical Coverage Form
- HSA Salary Reduction Form LT Global Worker
- HSA Work Fund Transfer Form LT Global Worker
- 2026 International Global Worker Benefits Guide
- 2026 International Plan Changes
- 2026 International Rates – Medical, Dental & Vision
- 2026 International Rates – Life Insurance
Additional information is available in the applicable sections below.
ID Card Information
Medical and Prescription Drugs (Cigna)
Account number:
- Global Health 1500 — 05180B001
- Global Health 3500 — 05180A002
Benefit questions: AT&T Direct Access Code + 1-800-441-2668
Note: For members on the Global Health 3500 and are in a country that offers the CignaLinks network, you will receive two ID cards:
- Cigna Global card
- CignaLinks country card
Cigna Envoy
Cigna Envoy, if you already have your Cigna ID number, follow the instructions on page six of the Your Cigna Journey handout.
If you do not have your Cigna ID number, please call Cigna Envoy at 800-441-2668. Please be prepared to provide the following information to obtain assistance prior to receiving an ID card, including requesting an ID card or number:
- Member Social Security Number (SSN). Please share that you are stating a social security number, so they know to modify their standard search criteria.
- Account number
- Customer Date of Birth (Member or dependent)
- List names of covered dependents
If Cigna Envoy asks for an employer name, please re-direct them to search by account number.
Medical Plan – Cigna Global Health 1500 (HSA-Qualified)
Medical Plan – Cigna Global Health 3500
Prescription Benefits
If you need to see your doctor or fill a prescription before you receive your ID card, provide the following information to your provider:
Medical and Prescription Drugs (Cigna)
Account number:
- Global Health 1500 — 05180B001
- Global Health 3500 — 05180A002
Benefit questions: AT&T Direct Access Code + 1-800-441-2668
Please review this detailed Cigna Pharmacy management handout for all your prescription questions.
Preventive Care
Cigna Healthcare International Additional Resources
- Your Cigna Journey
- Cigna Envoy Mobile App
- Cigna Healthcare International Preventive Health Care Guide
- Understanding CignaLinks
- Preassignment Assistance
- Cigna Pharmacy Management FAQs
- Understanding Your Explanation of Benefits
- Guarantee of Payment
- Precertification for Inpatient and Outpatient Services
- Crisis Assistance Plus
- At a Glance: Middle East Requirements
- Cigna Emergency Evacuation Services
- Global Health 1500 Envoy Guide
Cigna Healthcare International Emergency Information
Cigna Healthcare International Dental Plans
International Term Life
International Vision – Long Term Global Worker
Cigna Healthcare International Enrollment Information
Rates
International Forms
- Mid Term Global Worker Enrollment Form
- Long Term Global Worker Enrollment Form
- Long Term Global Worker VSP Vision Plan Enrollment/Changes Form
- Global Worker Waiver of Medical Coverage Form
- International Beneficiary Designation Form
- International Evidence of Good Health Application
- Request for International Medical, Dental or Vision Continuation
- International Special Enrollment Form
- Employee Dental and Life Insurance Change Request Form (Employee Maintenance Form)
HSA Information/Forms
403b Information/Forms
Cigna Healthcare International Claims
To file an international claim with Cigna Healthcare International, complete the Cigna Healthcare International Form via one of the following options:
Submit the form through the secured member website at CignaEnvoy.com
Submit the form via fax to:
1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)
1-302-797-3150 (inside the U.S.)
Mail your completed form to:
Cigna Healthcare International
Customer Service Center
P.O. Box 15050
Wilmington, DE 1985-5050 USA
Or
Cigna Healthcare International
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809
Tips to speed up claims processing:
Be sure to complete the claim form entirely. Provide a diagnosis or explanation of treatment on the claim form. State how and where you want reimbursement issued. Email or fax claim form and bills instead of mailing it. Save the original copies of your bills, receipts and claim form.
International Notices
GSFR Personal Account Access
To register or access your GSFR personal online account,select “Register” and create a unique user ID and password. (RZ workers should use VPN.)
GSFR security parameters require two-factor authentication when logging in for the first time from a new device. This authentication requires a U.S. phone number that can be tied to your name (Google® Voice numbers often do not work). If you don’t have a U.S. phone number or have difficulty logging in, reach out to GSFR:
- Customer Solutions Center: 888-984-8433 or 214-720-0511
- Schedule a Zoom call (RZ workers should use VPN)
We encourage you to log in to your GSFR online account from all your devices before leaving the U.S.
Cigna Global Health Benefits Important Contacts
