Welcome! Employee benefits can be complicated to understand, and the information you need may be hard to find. Because of this, we've designed this website to meet your needs. Here you'll find resources, forms and links to information that will help us provide you benefits. We're excited to serve you!
ID Card Information
Medical and Prescription Drugs (Cigna)
Account number:
- Global Health 1500 — 05180B001
- Global Health 3500 — 05180A002
Benefit questions: AT&T Direct Access Code + 1-800-441-2668
Note: For members on the Global Health 3500 and are in a country that offers the CignaLinks network, you will receive two ID cards:
- Cigna Global card
- CignaLinks country card
Cigna Envoy
Cigna Envoy, if you already have your Cigna ID number, follow the instructions on page six of the Your Cigna Journey handout.
If you do not have your Cigna ID number, please call Cigna Envoy at 800-441-2668. Please be prepared to provide the following information to obtain assistance prior to receiving an ID card, including requesting an ID card or number:
- Member Social Security Number (SSN). Please share that you are stating a social security number, so they know to modify their standard search criteria.
- Account number
- Customer Date of Birth (Member or dependent)
- List names of covered dependents
If Cigna Envoy asks for an employer name, please re-direct them to search by account number.
Medical Plan – Cigna Global Health 1500 (HSA-Qualified)
Medical Plan – Cigna Global Health 3500
Prescription Benefits
If you need to see your doctor or fill a prescription before you receive your ID card, provide the following information to your provider:
Medical and Prescription Drugs (Cigna)
Account number:
- Global Health 1500 — 05180B001
- Global Health 3500 — 05180A002
Benefit questions: AT&T Direct Access Code + 1-800-441-2668
Please review this detailed Cigna Pharmacy management handout for all your prescription questions.
Preventive Care
Cigna Global Additional Resources
- Your Cigna Journey
- Cigna Envoy Mobile App
- Cigna Global Preventive Health Care Guide
- Understanding CignaLinks
- Preassignment Assistance
- Cigna Pharmacy Management FAQs
- Understanding Your Explanation of Benefits
- Guarantee of Payment
- Precertification for Inpatient and Outpatient Services
- AT&T Access Codes
- At a Glance: Middle East Requirements
- Cigna Emergency Evacuation Services
- Crisis Assistance Plus
- Wellbeing app flyer
- Global Health 1500 Envoy Guide
Cigna Global Emergency Information
Cigna Global Dental Plans
International Term Life
International Vision – Long Term Global Worker
Cigna Global Enrollment Information
Rates
International Forms
- Mid Term Global Worker Enrollment Form
- Long Term Global Worker Enrollment Form
- Long Term Global Worker VSP Vision Plan Enrollment/Changes Form
- Global Worker Waiver of Medical Coverage Form
- International Beneficiary Designation Form
- International Evidence of Good Health Application
- Request for International Medical, Dental or Vision Continuation
- International Special Enrollment Form
- Employee Dental and Life Insurance Change Request Form (Employee Maintenance Form)
HSA Information/Forms
403b Information/Forms
Cigna Global Claims
To file an international claim with Cigna International, complete the Cigna International Claim Form via one of the following options:
Submit the form through the secured member website at CignaEnvoy.com
Submit the form via fax to:
1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)
1-302-797-3150 (inside the U.S.)
Mail your completed form to:
Cigna Global Health Benefits
Customer Service Center
P.O. Box 15050
Wilmington, DE 1985-5050 USA
Or
Cigna Global Health Benefits
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809
Tips to speed up claims processing:
Be sure to complete the claim form entirely. Provide a diagnosis or explanation of treatment on the claim form. State how and where you want reimbursement issued. Email or fax claim form and bills instead of mailing it. Save the original copies of your bills, receipts and claim form.
International Notices
Cigna Global Health Benefits Important Contacts
