Outside the U.S. FAQs
- What is CignaEnvoy.com?
- How do I find a medical provider?
- Is precertification required for hospitalizations?
- What are the benefits for medical evacuation and repatriation?
- How do I file a claim?
- How are travel immunizations covered?
What is CignaEnvoy.com?
CignaEnvoy.com was created to be the only health resource you need if you are on an overseas assignment or when you return to stateside on furlough. The information is specialized and the tools are personalized. It has the information you need. And it's easy to find that information. Registration on CignaEnvoy takes minutes.
Here are just a few things CignaEnvoy.com can help you do:
- Email the service center quickly and securely
- Find doctors and hospitals, including maps and directions
- View and print ID cards
- Submit and track claims
- Sign up for ePayment Plus claim reimbursement as direct deposit
- Complete the Pre-Assignment Survey for your next assignment
- Look up translations for medical terms
- Learn more about your country of destination
- Manage ongoing conditions like diabetes, asthma, heart issues and more
How do I find a medical provider?
To find a medical provider in the Cigna Global network or stateside, go to CignaEnvoy.com.
Back to TopIs precertification required for hospitalizations?
Precertification for overseas hospitalizations is not required. However, you should call Cigna Global Health Benefits for any scheduled procedures. Please contact Cigna within 48 hours after emergency admissions. Cigna can assist with medical oversight and prepayments through Cigna.
All stateside hospitalizations must be precertified by calling Cigna Global Health Benefits. If you do not precertify, a penalty will apply.
Back to TopWhat are the benefits for medical evacuation and repatriation?
Please contact Cigna Global Health Benefits for coordination of medical evacuation and repatriation.
| Type | Benefit |
|---|---|
| Emergency Evacuation* | 100% covered expenses for services by International SOS. |
| Family Travel Arrangements | If you are hospitalized for more than seven days, economy, round-trip airfare will be provided to one family member. |
| Return of Dependents | One-way economy airfare will be provided to return dependent children to their country of residence if they are unattended. |
| Return of Traveling Companion | In the event of hospitalization or evacuation and traveling companion's air ticket is no longer usable, one-way economy airfare will be provided to the original point of departure. |
| Repatriation of Mortal Remains | 100% covered expenses. |
*Must be medically necessary as determined by a local physician, Cigna Global or International SOS and you will be evacuated to the closest appropriate medical facility.
Back to TopHow do I file a claim?
After you download the Cigna International Claim Form from CignaEnvoy.com you have several options to file a claim:
- Email through the secured member website
- Fax your completed form to:
- 1-800-243-6998 (outside the U.S., via AT&T plus the country's access code)
- 1-302-797-3150 (inside the U.S.)
- Mail Delivery:
Cigna Global Health Benefits
Customer Service Center
P.O. Box 15050
Wilmington, DE 19850-5050 USA - Courier delivery:
Cigna Global Health Benefits
Customer Service Center
300 Bellevue Parkway
Wilmington, DE 19809
Tips to speed up claims processing:
- Be sure to complete the claim form entirely.
- Provide a diagnosis or explanation of treatment on the claim form.
- State how and where you want reimbursement issued.
- Email or fax claim form and bills instead of mailing them.
- Save the original copies of your bills, receipts and claim form.
Cigna Global Health Benefits
Toll-free telephone number: 1-800-441-2668
Direct (collect calls accepted): 001-302-797-3100
Toll-free facsimile number: 1-800-243-6998
Direct facsimile number: 001-302-797-3150
How are travel immunizations covered?
Travel immunizations are covered at 100 percent with no deductible with any provider overseas or stateside. Injectable, anti-malarial drugs are covered under the travel immunizations benefit. If the malaria medication is provided in a pill format, it is covered under the prescription drug benefit.
Back to TopCigna Global Health Benefits Important Contacts
